Front Office Agent

Motel One
  • United Kingdom
  • Motel One Edinburgh-Princes
  • Full-time
  • from 4/30/2026
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Motel One

Your tasks

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:

  • Looking after our guests, including check-in and check-out
  • Reviewing and processing bookings, overbookings and options
  • Invoicing, including managing payments, as well as cash transactions and cashing up
  • Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
  • Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
  • This role is offered on a fixed-term basis from July - December 2025

What you bring

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

  • Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
  • Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
  • Be open and communicative and have a solid command of English
  • Be a team player and willing to provide assistance across departments – we achieve our results together

Our attractive benefits

Bonus program

The better guests rate their stay, the higher the bonus for the entire team.

Personal and professional development

Get off to a great start with comprehensive onboarding, annual training and coaching at One University.

Build an international career

Our national and international hotels or new openings offer numerous career opportunities.

Celebrate together

Whether it's summer party, Christmas party or our annual international football tournament - we celebrate successes together with the team.

Affordable accommodation throughout Europe

Secure benefits! With affordable staff rates in our hotels throughout Europe and in New York as well as other attractive discounts.

Cost-effective and sustainable commuting

You can choose between a public transport allowance or a free bicycle.

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Our heart beats turquoise.

Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.

We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 80 hotels in 12 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.

As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.

"Welcome to our hotel family! We're excited to have you on board. Join us in creating unforgettable guest experiences, fostering teamwork, and embracing growth. Together, let's make every stay exceptional. Here's to a bright future together!"

Team Motel One Edinburgh-Princes

Hotel Edinburgh Princes Motel One lichtdurchflutete Lounge mit mehreren Sitzgelegenheiten und Tischen zum VerweilenHotel Edinburgh Princes Motel One lichtdurchflutete Lounge mit mehreren Sitzgelegenheiten und Tischen zum Verweilen

Benefits of working at Motel One Edinburgh-Princes

  • We are accessible by all major trains, trams and buses.
  • Look great in seasonal uniform items matching the latest fashion trends.
  • Enjoy 2 annual parties per year with external meetings and activities in-between.
  • Make use of an excellent staff rate across 90+ hotels in Europe and the USA.
  • Travel to Munich for internal training events with a focus on your personal development.
  • Work in other cities supporting the One Family across Europe.

Discover even more benefits with the Motel One Group

Don't miss any opportunity!