Your responsibilities
We are seeking an enthusiastic and customer-oriented Front Office Supervisor to join our team in Amsterdam, Netherlands. As a key member of our hospitality management team, you will lead front office activities and ensure an exceptional guest experience from check-in to check-out.
- Oversee the daily operations of the front office, including check-ins, reservations, and guest requests
- Lead, motivate, and develop a team of front office staff to maintain high standards of service
- Collaborate with other departments to ensure a seamless experience for guests
- Monitor and manage room inventory, overbookings, and revenue optimisation
- Create and maintain staff schedules, including rotas and holiday planning
- Implement and maintain quality standards and the hotel's quality management system
- Conduct training and interdepartmental coaching for new and existing employees
- Handle guest complaints and resolve issues promptly and professionally
- Assist with budget management for the front office department
- Ensure compliance with hotel policies, procedures, and industry regulations
Your profile
- Completed hotel management studies or equivalent qualification in the hospitality industry
- Minimum of 2 years' experience in the front office area of a hotel
- Proven management experience in a supervisory role in the hotel industry
- Excellent communication and interpersonal skills with fluency in Dutch and English
- Strong problem-solving skills and meticulous attention to detail
- Proficiency in hotel management software and reservation systems
- Demonstrated ability to work in a fast-paced, customer-focused environment
- Experience in training and developing staff
- Flexibility to work a variety of shifts, including weekends and bank holidays
- Passion for delivering exceptional guest experiences and increasing customer satisfaction
- In-depth knowledge of hospitality industry standards and best practices
- Excellent multitasking ability and capacity to prioritise in a dynamic work environment
- Strong organisational skills and ability to manage multiple tasks simultaneously
- Empathetic approach to guest relations and team management
Our attractive benefits
Benefits of working at Motel One Amsterdam
- The hotel is just a 5-minute walk from the RAI train and metro station.
- The hotel provides the employees with a transportation re-imbursement of 100 euro when travelling by public transport.
- Here you can find out more about the workplace
About us
Naše srdce bije tyrkysově.
Práce v Motel One je jako návštěva u přátel, kde jsou uznání a podpora na prvním místě a kde se cení osobní charakter. Jednáme jako rovný s rovným a fungujeme jako tým – od vedení až po učně.
Díky společnému nadšení pro moderní design a vysokou kvalitu služeb vytváříme pro naše hosty domov i na cestách. Našich více než 95 hotelů ve 13 zemích nabízí exkluzivní design, vysoký standard služeb a prvotřídní polohu v městských lokalitách za atraktivní cenu.
Jako tvůrce a průkopník konceptu cenově výhodných designových hotelů úspěšně expandujeme v metropolích Evropy i mimo ni. Staňte se součástí našeho týmu a utvářejte Motel One společně s námi.
»Our team is a melting pot of different cultures. We learn from each other every day and we love to support each other whenever needed. One Team, One Goal is our motto. We are beyond exited to meet you and learn from you!«
– Team Motel One Amsterdam –