Your responsibilities
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Invoicing, including managing payments, as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
Your profile
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English
- Be a team player and willing to provide assistance across departments – we achieve our results together
- Have completed an apprenticeship in the hotel trade and/or have professional experience (minimum 1 year) in the hotel/catering industry.
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Our attractive benefits
Benefits of working at Motel One London-Tower Hill
- A vibrant and dynamic 291 bedroomed hotel.
- Located in Zone 1, with transport links at Aldgate, Tower Hill and Tower Gateway all within a 5 minute walk.
- Unique training and development opportunities within the hotel, online training portals and at our One Campus.
- Part of a strong, fast expanding international hotel brand, with great career development opportunities.
- Stylish uniforms provided with our unique Motel One Fashion Collection and dry cleaning, so you don't have to do this at home!
- Travel the world with our attractive employee rates across other Motel One locations.
- Unlimited Barista coffee and tea when on duty.
- Here you can find out more about the workplace
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About us
Our heart beats turquoise.
Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.
We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 80 hotels in 12 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.
As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
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»Our Team is ready and waiting to welcome you - join us - and make a difference!«
– Team Motel One London-Tower Hill –